Oliver Isadia
About Oliver Isadia
Oliver Isadia is a Customer Care Representative at M-KOPA, where he utilizes his expertise in campaign analysis and event planning to enhance customer engagement. He holds a Diploma in Electrical and Electronics Engineering and is pursuing a Bachelor of Business Administration at Kenya Methodist University.
Work at M-KOPA
Oliver Isadia has been employed at M-KOPA as a Customer Care Representative since 2021. His role involves engaging with customers and addressing their inquiries, contributing to customer satisfaction and retention. He operates in a hybrid work environment based in Nairobi, Kenya. His experience in this position allows him to apply his skills in campaign analysis and event planning to enhance customer engagement and brand promotion.
Education and Expertise
Oliver Isadia studied Electrical and Electronics Engineering at Nairobi Technical Training Institute, earning a Diploma in the field from 2019 to 2022. He is currently pursuing a Bachelor of Business Administration at Kenya Methodist University, expected to complete in 2025. His educational background equips him with a strong technical foundation and business acumen, particularly in the Buy Now, Pay Later (BNPL) sector.
Background
Oliver Isadia completed his secondary education at Highway Secondary School from 2015 to 2018. Following this, he worked as a Casual Worker for the International Committee of the Red Cross (ICRC) for two months in 2020. This early work experience provided him with insights into customer service and operational processes in a humanitarian context.
Skills and Contributions
Oliver possesses strong skills in campaign analysis, which support the optimization of marketing efforts and the achievement of business objectives. He demonstrates exceptional event planning skills, which contribute to successful customer engagement initiatives. Additionally, his expertise in both backend and frontend development enhances his understanding of technical and customer-facing aspects of his roles.