Aidan Fenton
About Aidan Fenton
Aidan Fenton is a Senior VoIP Delivery Engineer at M247, where he has worked since 2017. He has a background in network engineering and technical support, with previous roles at Concert Networks Limited, Adelphi Group, Vodafone, and United Utilities.
Work at M247
Aidan Fenton has been employed at M247 as a Senior VoIP Delivery Engineer since 2017. In this role, he has played a significant part in transitioning the company's focus from Broadworks environments to MS Teams Direct Routing. His responsibilities include retraining in necessary technologies to ensure operational efficiency. Aidan has also developed self-serve features for smaller customers, allowing them to manage MS Teams Direct Routing products independently. He has successfully delivered both international and UK projects, incorporating third-party call center features and SIPREC recording for user groups ranging from 100 to 600.
Previous Experience
Before joining M247, Aidan Fenton held various positions in the IT and telecommunications sectors. He worked at Concert Networks Limited as a Network Engineer and 2nd Line Support from 2015 to 2017. Prior to that, he served as an IT Technician at Adelphi Group from 2012 to 2014. His earlier roles include a position as a Technical Support Specialist at Vodafone for 8 months in 2012 and as a Customer Service Advisor at Synapse from 2011 to 2012. Aidan also worked as an IT Support Specialist at United Utilities for 4 months in 2014.
Education and Expertise
Aidan Fenton possesses expertise in VoIP technologies, particularly in MS Teams Direct Routing and AudioCodes SBCs. His experience includes collaborating with junior provisioning engineers to enhance their skills in relevant technologies such as PowerShell and MS Teams. He has also created comprehensive documentation for customer use, demonstrating his commitment to knowledge sharing and skill development within his team.
Key Contributions
Aidan has made notable contributions to M247 by successfully delivering projects that integrate advanced features for MS Teams Direct Routing. His work includes incorporating third-party call center functionalities and SIPREC recording, catering to a diverse range of user groups. Additionally, he has played a key role in the training and development of junior engineers, ensuring that the team remains proficient in essential technologies.