Andrew Cunningham
About Andrew Cunningham
Andrew Cunningham is a Provisioning Coordinator at M247 in Manchester, United Kingdom, where he has worked since 2018. He holds a Bachelor of Arts in Theology from the University of Leeds and has extensive experience in telecommunications and customer service management.
Work at M247
Andrew Cunningham has served as Provisioning Coordinator at M247 since 2018. In this role, he focuses on provisioning Ethernet services for MPLS and DIA solutions. His responsibilities include ordering PSTN, ADSL, EFM, FTTC, and EoFTTC, along with associated Cisco hardware. Cunningham has developed expertise in managing carrier escalations in accordance with relevant Customer Service Plans. His work involves building and maintaining stakeholder relationships, which has contributed to his extensive knowledge of the product catalogue and order systems.
Previous Experience at Vodafone
Before joining M247, Andrew Cunningham worked at Vodafone as an Incident Manager from 2010 to 2018. During his eight years in this position, he was responsible for managing incidents and ensuring effective communication between stakeholders. His experience at Vodafone provided him with valuable insights into customer service and operational processes.
Career Background
Andrew Cunningham's career includes various roles prior to his current position. He worked as a Store Manager at The Money Shop UK from 2002 to 2006, overseeing store operations in Burnley. Following this, he served as a Police Officer at Lancashire Police Authority for one year in 2006-2007. He also held the position of Team Lead at Voicentric Ltd from 2007 to 2009, where he managed a team and contributed to service delivery.
Educational Background
Andrew Cunningham studied at the University of Leeds, where he earned a Bachelor of Arts in Theology/Theological Studies from 1997 to 2000. Prior to this, he attended St Theodores RC High School, achieving 10 GCSEs and 4 A Levels between 1990 and 1997. His educational background has provided him with a diverse foundation for his professional career.
Expertise in Telecommunications
Throughout his career, Andrew Cunningham has developed significant expertise in telecommunications provisioning. He has a strong understanding of various services, including Ethernet, PSTN, ADSL, EFM, FTTC, and EoFTTC. His role has involved educating internal and external stakeholders on necessary order information, which has played a key role in reducing order rejection rates.