Hammad Uddin
About Hammad Uddin
Hammad Uddin is a Senior Account Manager at M247, where he has worked since 2018. He has a diverse background in account management and customer care, with previous roles at Redactive Media Group, TNS UK, and Perspective Publishing.
Work at M247
Hammad Uddin has been employed at M247 as a Senior Account Manager since 2018. In this role, he focuses on championing customer perspectives to promote customer-centric behavior within the organization. He is responsible for establishing clear contact plans with customers, ensuring effective communication with both technical and business management stakeholders. Additionally, he develops account plans and updates SalesForce to facilitate client growth and retention.
Previous Experience in Account Management
Before joining M247, Hammad Uddin worked at Redactive Media Group as an Account Manager for eight months in 2017. His responsibilities included managing client accounts and fostering relationships within the media sector. Prior to that, he served as a Sales Executive at Perspective Publishing from 2015 to 2017, where he worked on Retail Systems, FSTech, and CSI Magazine. His career also includes a position as a Telephone Researcher at TNS UK from 2012 to 2014.
Education and Expertise
Hammad Uddin earned a Bachelor of Science degree in Psychology from the University of West London, where he studied from 2010 to 2013. His educational background provides him with insights into customer behavior, which he applies in his current role to enhance client relationships and ensure customer satisfaction.
Customer Care Experience
Hammad Uddin has experience in customer service, having worked as a Customer Care Consultant at uSwitch.com for three months in 2014. This role involved assisting customers with inquiries and ensuring a positive customer experience, further contributing to his skills in managing client relationships.