Paula Vickers
About Paula Vickers
Paula Vickers serves as the Head of Customer Delivery at M247, a position she has held since 2020. With extensive experience in customer service and project management, she has previously worked in various roles at M247 and United Utilities.
Current Role at M247
Paula Vickers serves as the Head of Customer Delivery at M247, a position she has held since 2020. In this role, she is responsible for overseeing customer delivery operations, ensuring that services meet client expectations. Her leadership is crucial in managing customer relationships and enhancing service delivery processes.
Previous Experience at M247
Before her current role, Paula Vickers held several positions at M247. She worked as the Group Transformation Manager for eight months in 2018, focusing on organizational change initiatives. Additionally, she served as the Head of Service Management from 2019 to 2020 and as the Head of Customer Projects & Operational Readiness for six months in 2018.
Career at United Utilities
Paula Vickers has extensive experience at United Utilities, where she held multiple roles. She was the Head of Developer Services and Planning from 2016 to 2018. Prior to that, she worked as the Developer Services and Planning Manager from 2010 to 2016. Her earlier roles included AX5 Programme Manager and PR09 Programme Manager, demonstrating her progression within the organization.
Educational Background
Paula Vickers earned a Bachelor of Science (BSc) in Sociology from The University of Salford, where she studied from 1995 to 1998. She also obtained a postgraduate certificate in Management from the University of Lancaster, completing her studies there from 2001 to 2002. Her educational background supports her expertise in management and customer service delivery.