Stefan Leach
About Stefan Leach
Stefan Leach is a Voice Engineer Line 3 with extensive experience in telecommunications, currently working at M247 in Manchester. He has a background in customer support and technical roles, with a focus on delivering excellent customer experiences and maintaining detailed documentation.
Current Role at M247
Stefan Leach currently holds the position of Voice Engineer Line 3 at M247, a role he has occupied since 2021. In this capacity, he focuses on delivering high-quality customer experiences while ensuring comprehensive internal documentation. His responsibilities include provisioning and diagnosing faults on various telecommunications equipment, particularly in Wireless Technologies and VoIP systems. His experience in this role contributes to the overall efficiency and effectiveness of the company's voice engineering services.
Previous Experience at M247
Prior to his current role, Stefan Leach worked at M247 as Voice Engineer Line 2 from 2019 to 2021. During this period, he developed his skills in telecommunications and customer support, contributing to the company's operations in Manchester, United Kingdom. His tenure at M247 laid the groundwork for his advancement to Voice Engineer Line 3, showcasing his commitment to professional growth within the organization.
Career Background in Telecommunications
Stefan Leach has a diverse background in telecommunications, having worked at GAMMA COMMUNICATIONS PLC in various roles. He served as a Customer Support Technician from 2017 to 2019 and as a Customer Support Specialist for 9 months in 2019. His experience at GAMMA COMMUNICATIONS PLC provided him with valuable insights into customer support processes and technical troubleshooting, further enhancing his expertise in the field.
Education and Qualifications
Stefan Leach studied at St John Rigby College from 2012 to 2014, where he achieved qualifications in Information Technology and Modern History. He furthered his education at Arch Apprenticeships, completing a Level 3 BTEC in Professional Competence for IT and Telecoms from 2015 to 2016. These educational experiences equipped him with foundational knowledge and skills relevant to his career in telecommunications.
Commitment to Continuous Improvement
Stefan Leach is dedicated to continuous improvement in his professional life. He actively seeks opportunities to enhance his skillset and knowledge in telecommunications. His belief in ongoing development reflects his commitment to both personal and organizational growth. Additionally, he values teamwork and demonstrates consideration for colleagues, fostering a collaborative work environment.