Taylor M.
About Taylor M.
Taylor M. is an Enterprise Customer Success Manager at mabl, where they have worked since 2023. With a background in customer success and account management across various tech companies, Taylor has a strong interest in the Cloud and SaaS industries.
Work at mabl
Taylor M. has been serving as the Enterprise Customer Success Manager at mabl since 2023. In this role, Taylor focuses on ensuring customer satisfaction and success for enterprise clients, leveraging expertise in customer relationship management. Taylor's position involves collaborating with clients to understand their needs and providing tailored solutions to enhance their experience with mabl's offerings.
Previous Experience in Customer Success
Prior to joining mabl, Taylor M. held several positions that contributed to a strong foundation in customer success. Taylor worked as a Customer Success Manager at Airtable from 2021 to 2023, where responsibilities included managing client relationships and optimizing product usage. Additionally, Taylor served as an Account Manager at Facebook from 2020 to 2021, focusing on client engagement and support.
Background in Sales and Business Development
Taylor M. has a background in sales and business development, having worked as an Enterprise Business Development Representative at Zenoss for five months in 2018. This role involved identifying new business opportunities and fostering relationships with potential clients. Taylor also gained experience as an SMB Account Executive at Google in 2019, where responsibilities included managing small to medium-sized business accounts.
Education and Expertise
Taylor M. earned a Bachelor of Arts in Economics from The University of Texas at Austin, completing the degree from 2014 to 2018. This educational background provides a solid understanding of economic principles, which supports Taylor's roles in customer success and sales. Taylor also possesses skills in Java, enhancing technical capabilities within the tech industry.
Internship Experience
In 2016, Taylor M. gained early professional experience as a Member Support Intern at uShip for three months. This internship involved assisting customers and providing support, laying the groundwork for a career focused on customer success and engagement.