Elena Colombo
About Elena Colombo
Elena Colombo is a Senior Strategic Customer Success Manager at Mad Street Den, where she has worked since 2021. She has extensive experience in customer success and relationship management, having held various roles at Helixa and other companies over the past decade.
Work at Mad Street Den
Elena Colombo has been serving as the Senior Strategic Customer Success Manager at Mad Street Den since 2021. In this role, she focuses on enhancing customer satisfaction and loyalty by transforming clients into advocates for the company's products. Her responsibilities include building strong relationships with clients and addressing their needs through effective problem-solving strategies.
Previous Experience at Helixa
Prior to her current position, Elena Colombo held multiple roles at Helixa from 2009 to 2021. She started as an Account Manager, then progressed to Customer Success Manager, and later served as Sales Manager. From 2017 to 2021, she was the VP of Customer Success, where she directed customer success initiatives. Her tenure at Helixa provided her with extensive experience in customer relationship management and business development.
Education and Expertise
Elena Colombo earned her Bachelor of Science in International Management from Università Bocconi, studying from 2004 to 2009. She also participated in an Exchange Program in Economics at University College Dublin in 2006. Earlier, she obtained a Bachelor of Science in Computer Science from Liceo Scientifico Niccolò Machiavelli from 1998 to 2003. Her educational background supports her expertise in customer success and strategic management.
Background in Customer Success
Elena Colombo has a deep experience in creating and directing Customer Success teams for SAAS start-ups. Her career spans various roles that emphasize her passion for customer success and relationship building. She is known for her ability to transform clients into advocates through effective communication and problem-solving.
Early Career Experience
Before her extensive tenure at Helixa, Elena Colombo worked as a Junior Consultant at Iperion Corporate Finance from 2008 to 2009. She also held a position as Business Development Manager at Helixa for nine months in 2012. These early roles contributed to her foundational skills in consulting and business development.