Diane Heberlein
About Diane Heberlein
Title: Customer Service Supervisor
Diane Heberlein holds the position of Customer Service Supervisor at Magna Publications. In this role, she oversees various aspects of customer service operations, ensuring efficient processing of subscriptions, orders, and conference registrations. She has been with the company since 1996, bringing a wealth of experience and dedication to her position.
Background in Customer Service
Before joining Magna Publications, Diane Heberlein gained valuable experience working at campus bookstores. There, she provided service to students, faculty, and the public, honing her skills in customer support and service management. This background set the foundation for her long-term role at Magna.
Customer Support and Subscription Management
At Magna Publications, Diane assists with the processing of new and renewal subscriptions, along with handling course orders, product orders, and payments. She ensures that customer transactions are smooth and efficiently handled. Diane’s role involves liaising with customers, providing them with access information, and offering necessary technical support following their purchases.
Conference Registration Assistance
Diane Heberlein plays a crucial role in managing conference registrations at Magna Publications. She follows up with registrants, ensuring they receive any additional information needed before the conference begins. Her diligence helps maintain a seamless experience for attendees, contributing to the overall success of Magna’s events.