María Esperanza Flores López
About María Esperanza Flores López
María Esperanza Flores López is a Coach Customer Success in Spain with extensive experience in customer service and marketing roles across various companies, including ManoMano and ASICS. She has a solid educational background in communication, media studies, and community management.
Current Role at ManoMano
María Esperanza Flores López serves as the Coach Customer Success Spain at ManoMano. She has held this position since 2019, contributing to customer success strategies and initiatives for over five years. Her role is based in the Paris area, where she focuses on enhancing customer experiences and ensuring satisfaction.
Previous Experience at ManoMano
Prior to her current role, María worked at ManoMano as Chargée de Clientèle Espagne for nine months in 2018. During her time in this position, she was responsible for customer service operations in the Paris region, providing support and assistance to Spanish-speaking clients.
Professional Background in Retail and Marketing
María has extensive experience in retail and marketing. She worked at ASICS EMEA as a Store Supervisor for six months in 2018 and previously held the same position at ASICS Europe BV for three years from 2013 to 2016. Additionally, she held roles at JD Sports Fashion plc and adidas as a Sales Associate and Assistant Store Manager, gaining valuable insights into customer engagement and sales strategies.
Educational Background
María completed her studies at various institutions. She achieved a Curso superior de Community Manager from Escuela de Empresa in Spain. She also studied Communication and Media Studies at EDIB, earning an HND. Furthermore, she studied Economía at Universitat de les Illes Balears and obtained an Experto Universitario in Community Manager, Social Media, and Marketing Online from UNED.
Marketing Experience at AdopteUnMec
From 2017 to 2018, María worked at AdopteUnMec as Marketing International Espagne for one year. In this role, she focused on marketing strategies aimed at the Spanish market while based in Paris, contributing to the company's international marketing efforts.