Nestor Aguilar
About Nestor Aguilar
Nestor Aguilar serves as the Head of After Sales for Southern Europe at ManoMano, where he has worked since 2019. He holds a Master's degree in Business Administration & Leadership and has extensive experience in customer success and relationship management across various industries.
Work at ManoMano
Nestor Aguilar serves as the Head of After Sales for Southern Europe at ManoMano. He has held this position since 2019, contributing to the company's customer service and after-sales strategies in the region. His role involves overseeing customer satisfaction initiatives and ensuring effective communication between the company and its clients.
Education and Expertise
Nestor Aguilar has a strong educational background in marketing and business administration. He studied at Universidad del País Vasco/Euskal Herriko Unibertsitatea, earning a Master's degree in Business Administration & Leadership from 2012 to 2015. He also holds a Bachelor's degree in International Trade from Mondragon Unibertsitatea, completed from 2006 to 2009. Additionally, he obtained a Master's degree in Digital Marketing and Online Communication from Universitat de Barcelona between 2013 and 2016.
Background
Nestor Aguilar has extensive experience in customer success and relationship management. Prior to joining ManoMano, he worked at Euronext as the Head of Customer Readiness Team from 2016 to 2019, where he managed a large-scale technology upgrade project. He also held positions at Clustaar and ASSA ABLOY Entrance Systems, focusing on customer success and marketing communication.
Achievements in Customer Relationship Management
Throughout his career, Nestor Aguilar has led initiatives to enhance customer relationship management. At Euronext, he was instrumental in the creation and improvement of CRM tools aimed at increasing customer engagement. His efforts in developing communication strategies have supported various customer engagement initiatives across different organizations.
Previous Roles and Responsibilities
Before his current role at ManoMano, Nestor Aguilar held several positions that contributed to his expertise in customer service. He worked as a Sales and Customer Service Manager at Kutxabank from 2010 to 2016, where he coordinated customer briefings and workshops. His role at ASSA ABLOY Entrance Systems involved developing and implementing marketing strategies with cross-functional teams.