Sandra Arcal
About Sandra Arcal
Sandra Arcal serves as the Lead Partner Manager at ManoMano, where she has worked since 2019. With a background in customer service and partnership management, she focuses on enhancing customer experiences and team engagement.
Work at ManoMano
Sandra Arcal has been serving as the Lead Partner Manager at ManoMano since 2019. In this role, she focuses on managing partnerships with an emphasis on customer-centricity and outsourcing. Prior to her current position, she held several roles within the company, including CS Manager for Italy and Spain from 2016 to 2018, and Partner Manager for Customer Service from 2018 to 2019. Her experience at ManoMano spans over five years, during which she has contributed to the company's growth and customer engagement strategies.
Education and Expertise
Sandra Arcal has a solid educational background in international management and commerce. She studied at Universidad Complutense de Madrid, where she earned a degree in Management et Commerce International from 2010 to 2011. Additionally, she attended Université Paris-Est Marne-la-Vallée, obtaining a LICENCE LEA in Business and Commerce with a focus on English and Spanish from 2009 to 2012. She furthered her studies at Université Paris-Est Créteil (UPEC), achieving a Master's degree in International Management from 2012 to 2014. Her expertise includes financial and legal management, particularly in relation to call center partnerships.
Background
Sandra Arcal has a diverse professional background, having worked in various roles across multiple organizations. Before joining ManoMano, she worked at Europ Assistance as Chargée de Relations Commerciales for four months in 2009 and later as Chargée de clientèle Grands Comptes Conciergerie Service Infinite for three months in 2010. She also gained experience as a Business Developer at Chauffeur&Go from 2014 to 2015 and as an Assistante Chef de produit Marketing at Prestashop in 2012. This varied experience has equipped her with skills applicable to hypergrowth scale-up environments.
Achievements
Throughout her career, Sandra Arcal has demonstrated a commitment to improving customer experiences and fostering team engagement. Her work in partnership management at ManoMano reflects her long-term vision for enhancing customer-centric strategies. She has been involved in ambitious projects that contribute to the company's objectives, particularly in the context of a hypergrowth scale-up environment.