John Thomas
About John Thomas
John Thomas is an Operations Manager at Manta, where he has worked since 2007. He has extensive experience in IT support and team management, having previously held positions at Yum! Brands, Holland & Knight LLP, and the University of Louisville.
Current Role at Manta.io
John Thomas serves as the Operations Manager at Manta, a position he has held since 2007. In this role, he oversees various operational functions and has been responsible for all Human Resource duties related to the helpdesk team. His leadership has contributed to the effective management of support services within the organization.
Previous Experience in IT Support
Before joining Manta, John Thomas accumulated significant experience in IT support roles. He worked at Yum! Brands as an IT Helpdesk Analyst II from 2002 to 2007, where he developed foundational skills in technical support. Following that, he served as an Information Technology Helpdesk Analyst at Holland & Knight LLP from 2007 to 2009, further enhancing his expertise in the field.
Educational Background
John Thomas holds a Master of Business Administration from Webster University, where he studied from 2004 to 2006. He also earned a Bachelor of Arts in Management from Ottawa University, completing his studies there from 2002 to 2005. Additionally, he attended the University of Louisville, furthering his education in relevant fields.
Team Leadership Experience
Throughout his career, John Thomas has demonstrated strong leadership capabilities. He supervised a team of ten support analysts, ensuring effective service delivery during his tenure in previous roles. His experience includes leading teams in various capacities, contributing to operational efficiency and support effectiveness.
Implementation of Helpdesk Systems
At Manta, John Thomas implemented a centralized helpdesk system, which significantly enhanced support efficiency. This initiative reflects his commitment to improving operational processes and service delivery within the organization.