Kristin Coker
About Kristin Coker
Kristin Coker serves as the Manager of Client Support at MatrixCare, where she enhances customer and employee experiences through process improvements. With extensive experience in client support and operations management across various organizations, she leads a team of 19 Support Analysts to ensure high-quality service for MatrixCare clients.
Work at MatrixCare
Kristin Coker has served as the Manager of Client Support at MatrixCare since 2019. In this role, she collaborates with the Software Support Management Team and leadership across various departments to enhance both customer and employee experiences. Kristin oversees customer risks and escalations, ensuring high-quality support for MatrixCare clients. She leads initiatives aimed at improving service quality through various channels, including newsletters, website content, webinars, and customer engagement sessions. Additionally, she manages a team of 19 Support Analysts dedicated to optimizing customer and employee satisfaction with MatrixCare software.
Previous Experience
Before joining MatrixCare, Kristin Coker held several positions in the healthcare and support sectors. She worked at Blue Cross and Blue Shield of Minnesota as an Operations Manager from 2015 to 2019. Prior to that, she served as a Supervisor in Benefit Management Operations at the same organization for 8 months. Kristin's experience also includes a significant tenure at Cigna, where she was an EAP Team Leader from 2008 to 2014 and a Lead Advocate for the Employee Assistance Program for 8 months in 2008. Her early career included roles at GradStaff, Inc. and Bethany Christian Services.
Education and Expertise
Kristin Coker holds a Bachelor of Science (B.S.) in Psychology from the University of Northwestern - St. Paul, which she completed from 2000 to 2004. She furthered her education by obtaining a Master of Social Work (MSW) with a Child Welfare Emphasis from the University of Illinois at Urbana-Champaign, where she studied from 2004 to 2006. Additionally, Kristin has international studies experience from Nizhni Novgorod State University in 2003. Her educational background supports her expertise in client support and social work.
Background
Kristin Coker's professional journey began after completing her high school education at Onalaska High School from 1996 to 2000. She gained early experience as a Research Assistant at the University of Illinois at Urbana-Champaign from 2004 to 2005. Kristin also worked as Program Staff at Minnesota Teen Challenge Inc. from 2006 to 2007 and as an Adoption Social Work Intern at Bethany Christian Services in 2006. Her diverse background in various roles has contributed to her current position in client support.