Lona Aiken
About Lona Aiken
Lona Aiken is a Senior Implementation Consultant at MatrixCare, where she enhances customer business processes through software deployment and custom form development. With a background in community operations and outreach, she has held various roles in the healthcare sector, demonstrating strong communication skills and a proactive approach to problem-solving.
Work at MatrixCare
Lona Aiken has been employed at MatrixCare as a Senior Implementation Consultant since 2019. In this role, she develops custom forms and manages software deployment to enhance customer business processes. She conducts instructor-led training sessions, including workflow analysis and build sessions, to ensure effective software implementation. Aiken collaborates proactively with support, hosting, and conversion departments to address customer software requests and product enhancements. Her responsibilities include managing the implementation of applications across all project phases, either independently or under the guidance of a Project Manager.
Previous Experience in Senior Living
Prior to her current position, Lona Aiken worked at Sunrise Senior Living in various roles. She served as Executive Director from 2003 to 2010, overseeing operations in Port St. Lucie, Florida. Following this, she worked as a Community Operations Specialist from 2015 to 2017, where she focused on operational efficiency. Aiken also held the position of Outreach Coordinator at Senior LIFE PA from 2017 to 2019 in the Altoona, Pennsylvania area, contributing to community engagement and outreach efforts.
Background in Healthcare Management
Lona Aiken has a solid background in healthcare management, having worked as a Patient Access Manager at Altoona Regional Health System for one year from 2010 to 2011. Additionally, she served as Interim General Manager at Century Park Associates from 2011 to 2014, where she managed operations in a travel setting. Her diverse experiences in healthcare and senior living environments have equipped her with the skills necessary to address various operational challenges.
Education and Expertise
Lona Aiken earned her Bachelor's degree in Health Policy and Administration from Penn State University, studying from 1988 to 1992. Her educational background has provided her with a strong foundation in health policy, which complements her professional experience. Aiken is adept at identifying and resolving software and hardware-related issues, ensuring smooth operational processes. She possesses strong communication and presentation skills, allowing her to tailor her communication style to different organizational levels.