Nikki Kiefer
About Nikki Kiefer
Nikki Kiefer is a Senior Customer Success Manager currently employed at MatrixCare, where she has worked since 2020. She has a background in customer success and application support, with previous roles at MS Govern and MatrixCare spanning over a decade.
Current Role at MatrixCare
Nikki Kiefer currently serves as a Senior Customer Success Manager at MatrixCare, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of MatrixCare's solutions. Her responsibilities include managing client relationships and providing strategic guidance to optimize the use of the company's products.
Previous Experience at MatrixCare
Nikki Kiefer has extensive experience at MatrixCare, having held multiple positions since joining the company in 2011. She worked as an Account Manager from 2011 to 2019, where she managed client accounts and supported customer needs. Following this, she served as a Customer Success Manager for seven months in 2019 before advancing to her current role.
Early Career at MS Govern
Before her tenure at MatrixCare, Nikki Kiefer worked at MS Govern as an Application Support Specialist from 2009 to 2010. In this role, she provided technical support for applications, assisting users in the Greater St. Louis Area. This experience contributed to her foundational knowledge in customer support and application management.
Professional Background
Nikki Kiefer has built a career in customer success and support, primarily within the healthcare technology sector. Her journey began in 2009 and includes significant roles that have developed her expertise in client management and application support. Her background reflects a commitment to enhancing user experience and delivering effective solutions.