Phil Abraham
About Phil Abraham
Phil Abraham is the Head of Service Design and Transition at MATRIXX Software in Bristol, United Kingdom, where he has worked since 2020. He has extensive experience in service management and organizational transformation, having held various roles in notable companies such as Vodafone, Johnson & Johnson, and AXA over a career spanning several decades.
Current Role at MATRIXX Software
Phil Abraham serves as the Head of Service Design and Transition at MATRIXX Software, a position he has held since 2020. Based in Bristol, United Kingdom, he focuses on enhancing service design and transition processes within the organization. His role involves overseeing the integration of service management practices to improve operational efficiency and service delivery.
Previous Experience at Johnson & Johnson
Phil Abraham worked as a Service Management Consultant at Johnson & Johnson for a period of five months in 2008. During this time, he contributed to service management initiatives, leveraging his expertise to enhance operational processes within the organization.
Background in Service Management at Vodafone
Phil Abraham has held multiple roles at Vodafone, initially serving as a Service Management Consultant for two months in 2006. He later advanced to the position of Senior IT Manager, where he worked from 1997 to 2003 for six years. His tenure at Vodafone involved managing IT services and improving service delivery across the organization.
Expertise in Service Integration and Management
Phil Abraham possesses significant expertise in designing and implementing Service Integration and Management (SIAM) processes and governance. His experience includes managing relationships with key strategic suppliers throughout the contracting life cycle, ensuring effective service delivery and operational excellence.
Accreditations and Frameworks
Phil Abraham is fully accredited as an ITIL Service Management expert. He has extensive experience in benchmarking, compliance, and functional excellence using frameworks such as ITIL, CobIT, and ISO. His knowledge in these areas supports his ability to drive service excellence and transformation capabilities across various sectors.