Mavenoid
Mavenoid offers an AI-powered platform for automated product support, trusted by leading companies to achieve high self-service resolution rates.
Services
Mavenoid offers a range of services centered around its automated support platform. This includes a Virtual Assistant, Live Support Workspace, and a Dynamic Help Center. The platform also provides valuable insights by tracking data from every touchpoint. Companies can leverage these services to boost self-service resolution rates and increase revenue. Additionally, Mavenoid's tools support over 50 languages with automatic translations, making it accessible globally.
Products
The core products offered by Mavenoid include its Virtual Assistant, which offers product selection advice, troubleshooting solutions, and replacement part ordering powered by AI. The Live Support Workspace provides tools for live agent customer support, including chat, video, and voice communication. The Dynamic Help Center is optimized for SEO to provide a consistent support experience across various channels. These products integrate seamlessly with existing support tools like Salesforce and Zendesk.
Sector
Mavenoid primarily supports product companies within industries such as OEMs (Original Equipment Manufacturers) and retailers. The platform is designed to automate support for products and devices, making it highly relevant for these sectors. By providing tools that aid in troubleshooting, product selection, and customer communication, Mavenoid enhances the support experience for both companies and end-users.
Partner Program
Mavenoid offers a partner program that includes referral fees and joint marketing opportunities. This program is designed to help partners benefit from Mavenoid's automated support solutions while expanding their own service offerings. By partnering with Mavenoid, companies can access advanced support tools and integrate these with their existing systems to enhance customer support capabilities.