Yolanda White
About Yolanda White
Yolanda White is a Regional Manager at MAXIMUS with over 25 years of experience in customer service and management roles. She has a Bachelor's Degree in Human Resource Management from Concordia University-Wisconsin.
Title and Current Role at MAXIMUS
Yolanda White serves as a Regional Manager at MAXIMUS, a position she has held since 2019. In this role, she oversees regional operations and ensures the effective delivery of services. Her responsibilities are likely to include managing teams, optimizing resources, and collaborating with other managers to meet business goals. Her extensive experience in customer service and management underpins her work at MAXIMUS.
Previous Experience at SKYGEN USA
Yolanda White previously worked as a Customer Care Supervisor at SKYGEN USA from 2017 to 2019. In this capacity, she was responsible for guiding customer service teams and ensuring high levels of customer satisfaction. Her role likely involved handling escalations, training new hires, and implementing customer service protocols to maintain quality standards.
Professional Experience in Collections and Loan Servicing
Before joining SKYGEN USA, Yolanda White held various roles at prominent firms. She was a Collections Coordinator at Johnson Controls from 2015 to 2016 and has significant experience in the loan servicing domain. She worked at Wells Fargo in several capacities, including Loan Servicing Collector 3, Home Preservation Specialist 2, and Communication Director/Loan Servicing Specialist 5, from 2010 to 2015. Her work in these roles focused on managing collections, loan servicing, and customer communications.
Educational Background in Human Resource Management
Yolanda White earned a Bachelor's Degree in Human Resource Management from Concordia University-Wisconsin, completing her studies in 2016. Her education has provided her with a solid foundation in managing human resources, which complements her extensive experience in customer service and management roles.
Extensive Customer Service and Management Experience
Yolanda White has over 25 years of experience in customer service or customer contact roles. Her career has been characterized by an emphasis on building long-term customer relationships. She possesses strong analytical and research skills, which she applies when dealing with internal business partners, management, customers, and advocacy groups. Her ability to manage multiple priorities and take the initiative to develop new skills has been a hallmark of her professional journey.