Darnell Christian
About Darnell Christian
Darnell Christian is a Technical Support Engineer at May Mobility, where he has worked since 2019. He has a diverse background in technical support and customer service, with previous roles at companies such as Verizon Wireless, Apple, and Edcor.
Work at May Mobility
Darnell Christian has been employed at May Mobility as a Technical Support Engineer since 2019. In this role, he acts as a liaison between work sites and engineers, facilitating communication and problem resolution. His responsibilities include developing and updating knowledge base articles to improve troubleshooting processes and testing new software tools to enhance technical support capabilities.
Previous Employment Experience
Prior to his current position, Darnell Christian held various roles in the technical support and customer service sectors. He worked at Verizon Wireless as a Data Technical Support from 2005 to 2012. He also served as a Help Desk employee at Robert Half Technology in 2013. His experience includes a position as a Repossession Specialist at Credit Acceptance from 2012 to 2013 and as an Employee Service Representative at Edcor from 2001 to 2002.
Education and Expertise
Darnell Christian studied at Oakland Community College, where he focused on Computer Systems Networking and Telecommunications from 2013 to 2015, achieving a GPA of 3.0. He is currently enrolled at Washtenaw Community College, studying Computer Programming with a GPA of 3.2 since 2017. He completed his high school education at Southfield High School, earning a diploma in General Studies.
Technical Skills and Contributions
In his role as a Technical Support Engineer, Darnell Christian develops and updates knowledge base articles to streamline troubleshooting processes. He tests new software tools aimed at enhancing the capabilities of technical support. His experience across various technical support roles has equipped him with a strong foundation in problem resolution and customer service.