Mychael Mulhern
About Mychael Mulhern
Mychael Mulhern serves as the Director of Customer Success at May Mobility, where he has implemented a customer success software and led initiatives that increased customer adoption by 22%. With a background in client success and data analysis, he has significantly improved customer retention and engagement metrics throughout his career.
Work at May Mobility
Mychael Mulhern has been serving as the Director of Customer Success at May Mobility since 2022. In this role, he implemented Planhat, a customer success software, to streamline the organization of critical customer data. This initiative enabled the tracking of key adoption and engagement metrics. Under his leadership, the company achieved a 22% increase in customer adoption from 2022 to 2023. Additionally, he executed a customer success strategy that resulted in a 143% Net Revenue Retention (NRR) from 2023 to 2024.
Previous Experience
Prior to his current position, Mychael Mulhern worked at Chatham Financial as the Director of Client Success from 2015 to 2022. In this role, he focused on enhancing client relationships and driving customer satisfaction. He also held the position of ShareBuilder Assistant Manager at Capital One Investing, LLC from 2014 to 2015, where he contributed to customer service operations.
Education and Expertise
Mychael Mulhern earned a Bachelor of Arts degree in History from Washington and Lee University. His educational background supports his analytical skills and understanding of customer dynamics, which he applies in his role in customer success management.
Achievements in Customer Success
At May Mobility, Mychael Mulhern championed the Voice of the Customer initiative, allowing customers to provide input on the product roadmap. This initiative increased customer engagement significantly. He also created a predictive adoption model in collaboration with Data Engineering, which reduced the time needed to measure performance success at new sites by 6 to 12 months. His efforts transformed at-risk enterprise accounts into advocates, leading to multi-year renewals.