Samantha Savage
About Samantha Savage
Samantha Savage is a Resolution Analyst at MD Financial Management, where she specializes in resolving high impact client and corporate issues. She has a background in customer service and finance, having worked at CIBC and REMAX Real Estate in various roles over several years.
Work at MD Financial Management
Samantha Savage has been employed at MD Financial Management | Gestion financière MD since 2017, serving as a Resolution Analyst. In this role, she specializes in resolving high impact client and corporate issues, including system defects. Her responsibilities include managing a queue of incoming inquiries and requests, which ensures efficient resolution of client transaction and service-related complaints. Additionally, she provides detailed documentation for potential system defects to the Service Desk, contributing to the overall improvement of service delivery.
Previous Experience at CIBC
Samantha Savage worked at CIBC in various roles from 2010 to 2017. She began as a Financial Service Ambassador/Senior Customer Service Representative from 2010 to 2013, where she focused on customer service and financial solutions. She then advanced to the position of Senior Financial Services Representative from 2013 to 2017, continuing to enhance her expertise in financial services and client relations. Her tenure at CIBC spanned a total of seven years, during which she developed significant skills in customer service and financial management.
Experience at REMAX Real Estate
Prior to her roles at CIBC, Samantha Savage worked as an Office Assistant at REMAX Real Estate for five months in 2007. This position provided her with foundational experience in office administration and customer service within the real estate sector. Her time at REMAX contributed to her understanding of client interactions and operational support.
Education and Professional Development
Samantha Savage completed her studies at Sir Wilfrid Laurier Secondary School from 2004 to 2008. Following her secondary education, she pursued further studies in the Canadian Investment Funds Course, focusing on Investments and Securities. She achieved her Securities License in 2013, which reflects her commitment to professional development in the financial sector. This educational background supports her expertise in financial services and client management.