Bryan Acevedo
About Bryan Acevedo
Bryan Acevedo serves as the Help Desk Lead at MD Helicopters, Inc., where he has worked since 2019. He has extensive experience in IT support and network management, having previously held positions at Geek Squad and the United States Marine Corps.
Work at MD Helicopters
Bryan Acevedo has been employed at MD Helicopters, Inc. since 2016. He started as Help Desk Support and transitioned to Help Desk Lead in 2019. In his current role, he oversees various IT functions, including the administration of the 8x8 VOIP system and the management of Kronos clock administration. He is responsible for maintaining software, managing IT asset inventory, and coordinating the creation of new user accounts. His work ensures that new hires are briefed on enterprise policies during orientation.
Previous Experience at Geek Squad
Bryan Acevedo worked at Geek Squad as an Advanced Repair Agent from 2013 to 2016. He spent two years in Santa Clarita, California, followed by ten months in Phoenix, Arizona. In this role, he handled advanced technical repairs and customer service, contributing to the operational efficiency of the Geek Squad team.
Background in the United States Marine Corps
Bryan Acevedo served in the United States Marine Corps from 2010 to 2013 as a Data Network Technician. His service included a three-year assignment in Okinawa, Japan, where he gained valuable experience in network operations and support. This role laid the foundation for his subsequent career in IT and cybersecurity.
Education and Expertise
Bryan Acevedo has a solid educational background in cybersecurity and information systems. He studied at ITT Technical Institute, earning a Bachelor of Science in Information Systems and Cybersecurity in 2016, and an Associate of Science in Network Systems Administration in 2014. He also attended Western Governors University, where he obtained a Bachelor of Science in Cybersecurity and Information Assurance from 2017 to 2021. Additionally, he completed training at the Marine Corps Communications and Electronics School, achieving the designation of Data Network Specialist.
Technical Responsibilities and Skills
In his role at MD Helicopters, Bryan Acevedo is responsible for the creation and deployment of end-user device images using Microsoft Deployment Toolkit (MDT). He manages the research, quoting, and purchasing of end-user hardware. His expertise extends to supporting, updating, and maintaining all software owned by MD Helicopters, ensuring that IT operations run smoothly and efficiently.