Jim Dignam
About Jim Dignam
Jim Dignam is a retired Packaging Technician who has worked at Meals on Wheels America since 2018, following a 36-year career at CIGNA Corporation as an IT Service Management Director. He holds an MBA from Drexel University and a Bachelor of Science from La Salle University, and he has expertise in project management and IT service delivery.
Work at Meals on Wheels America
Jim Dignam has been employed as a Packaging Technician at Meals on Wheels America since 2018. In this role, he contributes to the preparation and packaging of meals for delivery to those in need. His work supports the organization's mission to provide nutritious meals to seniors and individuals facing food insecurity. Dignam has been involved in this capacity for six years, operating out of Moorestown, New Jersey.
Previous Experience at CIGNA Corporation
Before joining Meals on Wheels America, Jim Dignam worked at CIGNA Corporation for 36 years, serving as the IT Service Management Director for Enterprise Client Computing. His tenure at CIGNA spanned from 1982 to 2018, during which he managed various IT service delivery projects. Dignam's role included overseeing IT service processes and ensuring effective communication between different organizational areas.
Education and Expertise
Jim Dignam holds an MBA in Management Information Systems from Drexel University's LeBow College of Business, which he completed from 1984 to 1989. He also earned a Bachelor of Science degree in Quantitative Analysis and Personnel Labor Relations from La Salle University, studying there from 1978 to 1982. His educational background supports his expertise in project management and IT service delivery.
Background in IT Service Management
Dignam possesses a strong background in ITIL and IT Service Management. He has experience in designing and implementing IT service processes, which are critical for enhancing operational efficiency. His skills include acting as an interface between various organizational areas to improve IT service operations, demonstrating his ability to manage proactive IT projects effectively.