Margaux Nouat
About Margaux Nouat
Margaux Nouat is a Senior Customer Success Manager at Measurabl in Cambridge, United Kingdom, where she has worked since 2019. She has a diverse background in customer service and management, with previous roles at Booking.com, Cognizant, BitSight, Zodiac Aerospace, and A Cleaner World.
Work at Measurabl
Margaux Nouat has been serving as a Senior Customer Success Manager at Measurabl since 2019. Based in Cambridge, United Kingdom, she has spent five years in this role, focusing on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing customer relationships and providing support to optimize the user experience with Measurabl's services.
Previous Experience in Customer Service
Prior to her current position, Margaux Nouat worked at Booking.com as a Customer Service representative for seven months in 2016, also in Cambridge. She gained experience in handling customer inquiries and resolving issues efficiently. Additionally, she worked at Cognizant as a Process Executive for Google Maps for three months in Dublin, where she developed skills in customer interaction and service delivery.
Background in Customer Success Management
Margaux Nouat transitioned to a Customer Success Manager role at BitSight in 2019, where she worked for seven months in Dublin. In this position, she focused on ensuring customer satisfaction and retention. Her expertise includes analyzing call volume and average call time to monitor the performance of Customer Service Representatives, demonstrating her analytical skills in a customer-focused environment.
Educational Background
Margaux Nouat studied at Lycée Jean Macé from 2009 to 2011, where she pursued a Scientifique track and achieved her Baccalauréat. This educational background provided her with a solid foundation in analytical thinking and problem-solving, which she applies in her professional roles.
Professional Skills and Contributions
Throughout her career, Margaux Nouat has consistently met or exceeded service and quality standards in fast-paced environments. She has demonstrated professionalism and patience in addressing negative customer feedback, contributing to improved customer relations. Her experience spans various roles, including a skilled worker at Zodiac Aerospace and a team lead at A Cleaner World, showcasing her versatility and leadership capabilities.