Medallia
Medallia offers a comprehensive experience management software platform that includes customer and employee experience solutions, as well as market research services, tailored for various industries.
Experience Management Software Platform
Medallia offers a comprehensive experience management software platform that includes solutions for customer experience management, employee experience solutions, and market research services. This platform is designed to capture and analyze feedback, administer role-based reporting, and integrate seamlessly across systems and teams. It employs AI-driven analytics and machine learning to provide insights into customer and employee interactions.
Industry-Specific Solutions
Medallia provides tailored solutions for a wide range of industries. These include automotive, financial services, healthcare, insurance, life sciences, manufacturing, public sector, retail, restaurants, technology & services, telecom & media, travel & hospitality, and utilities. These sector-specific offerings are designed to address unique industry challenges and improve overall experience management.
Enterprise-Grade Platform
Medallia's platform is built to meet the needs of large enterprises with features such as comprehensive feedback capture, administration, role-based reporting, AI & analytics, and integrations. It supports global operations with enterprise-grade security and compliance measures to ensure the protection of business data.
Flexible Pricing Models
Medallia offers flexible pricing models based on the Experience Data Record (EDR). Each EDR encompasses all data associated with a discrete interaction, providing a scalable and cost-effective way for businesses to manage and analyze their experience data.
Partner Network and Community Engagement
Medallia supports its clients through a partner network, offering access to approved, localized expertise to enhance experience management capabilities. Additionally, Medallia hosts events and virtual experiences for knowledge sharing and community engagement among experience management professionals.