Ashley Wilber
About Ashley Wilber
Ashley Wilber is a Senior Customer Success Manager at Mediafly, specializing in strategic account management. With a strong background in hospitality and B2B sales, she has over five years of experience in customer success and relationship management.
Current Role at Mediafly
Ashley Wilber currently serves as a Senior Customer Success Manager, Strategic at Mediafly. She has held this position since 2023, contributing to the company's efforts in enhancing customer satisfaction and driving strategic initiatives. Her role involves managing key accounts and ensuring that clients achieve their desired outcomes through the use of Mediafly's solutions. Ashley's focus is on building long-term relationships with clients and understanding their unique needs.
Previous Experience in Customer Service and Sales
Ashley Wilber has a diverse background in customer service and sales. She began her career at Wild Dunes Resort by Destination Hotels & Resorts, where she worked as a Guest Service Agent and later as a Reservations Sales Agent. Her experience continued at The Ritz-Carlton Hotel Company, where she held various roles including Front Desk Agent and Business Travel Sales Coordinator. Additionally, she worked at The Gwen, a Luxury Collection Hotel, as a Group Sales Manager, further enhancing her expertise in the hospitality sector.
Experience at Expedia, Inc.
Ashley Wilber worked at Expedia, Inc. in multiple capacities, including Associate Market Manager and Market Associate. Her tenure at Expedia spanned from 2016 to 2018, during which she developed skills in market analysis and account management. This experience provided her with a strong foundation in B2B sales, which she has leveraged in her subsequent roles in customer success.
Educational Background in Hospitality Management
Ashley Wilber earned her Bachelor of Science (B.S.) degree in Hospitality Administration/Management from the College of Charleston. She attended the college from 2009 to 2013, where she gained essential knowledge and skills relevant to her career in the hospitality and customer service industries. This educational background has equipped her with a solid understanding of hospitality operations and customer relations.
Skills and Professional Approach
Ashley Wilber possesses a results-focused approach as a solutions strategist, consistently outperforming expectations and exceeding quotas. She is known for her ability to develop strong relationships with key decision-makers, creating new business opportunities across various industries. With over five years of experience in B2B sales and account management, Ashley has established herself as a capable professional in her field.