Erin Mapes
About Erin Mapes
Erin Mapes serves as the Director of User Experience Design at Mediafly, where she has played a pivotal role in unifying the company's product suite and enhancing user experience. With a background in UX design and leadership across various companies, she has significantly contributed to product development and team mentorship.
Current Role at Mediafly
Erin Mapes serves as the Director of User Experience Design at Mediafly, a position she has held since 2022. In this role, she has delivered a vision to unify Mediafly's suite of products, which contributed to securing $80 million in funding in April 2023. Her leadership in user experience design has been pivotal in enhancing the overall product offerings and customer satisfaction.
Previous Experience in User Experience Design
Prior to her current role, Erin Mapes accumulated extensive experience in user experience design across various organizations. She worked at Mediafly as a Senior UX Designer from 2018 to 2021 and as a UX Design Manager for 9 months in 2021. Her tenure at Akouba included roles as Director of User Experience Design and Head of Product & Design from 2015 to 2018. Additionally, she held positions at mLevel, The SAVO Group, and Anthem, Inc., where she contributed to improving user experience and product design.
Educational Background in Graphic Design
Erin Mapes earned a Bachelor of Fine Arts (BFA) in Graphic Design from Iowa State University, where she studied from 2001 to 2006. This educational background provided her with a solid foundation in design principles, which she has applied throughout her career in user experience and product design.
Achievements in User Experience Design
Throughout her career, Erin Mapes has achieved significant milestones in user experience design. At Mediafly, she redesigned key user experience flows, which led to a notable reduction in customer complaints. She also scaled FullStory across all Mediafly products, fostering a data-driven culture that improved product decisions and customer support times. Additionally, she has played a vital role in mentoring and coaching team members, helping to inspire their career development.
Early Career and Design Roles
Erin Mapes began her career in design as a Graphic Designer at Global Reach Internet Productions in 2006. She later worked as an Interface Designer at Azavar Technologies from 2006 to 2008. These early roles laid the groundwork for her expertise in user experience and interface design, which she has built upon in subsequent positions.