Natalie C.
About Natalie C.
Natalie C. serves as the Chief Customer Officer at Mediafly, bringing over 20 years of experience in optimizing global teams across various industries. She previously held leadership roles at Vonage and Bitly, focusing on customer success and diversity initiatives.
Work at Mediafly
Natalie C. serves as the Chief Customer Officer at Mediafly, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal service and support. Her leadership focuses on understanding customer needs and driving high performance within her team. Mediafly is known for its innovative solutions that enhance sales and marketing strategies.
Previous Roles at Vonage
Natalie C. held multiple positions at Vonage from 2018 to 2021. She was the Global Head of Enterprise Services, where she managed customer success and the API group. Additionally, she served as the Global Vice President of Enterprise Service Sales & Management, focusing on customer success within the API group. She also contributed to diversity initiatives as Co-Chair of the Vonage Diversity, Equity & Inclusion Board and participated as a judge on the Vonage Applause Recognition Panel.
Experience at Bitly
From 2021 to 2023, Natalie C. worked at Bitly as the VP of Global Customer Success. In this role, she was responsible for leading customer success strategies and optimizing client relationships. Her tenure at Bitly allowed her to further develop her skills in managing customer engagement and satisfaction in a fast-paced environment.
Educational Background
Natalie C. studied at the University of Brighton, where she earned a BSc Hons in Sports Science from 1998 to 2001. She also completed a Squared Online Certificate in Digital Marketing Strategy and Delivery through Google Squared in 2013. Her educational background provides her with a strong foundation in both scientific principles and digital marketing strategies.
Leadership and Coaching Approach
Natalie C. employs the Workplace Big 5 coaching methodology to foster diverse and inclusive environments. She focuses on creating a growth mindset within her teams, which accelerates the development of future leaders. With over 20 years of experience, she has built and optimized inclusive global teams across various industries, utilizing a multi-discipline strategy in customer success, sales, and marketing.