Polly (Sims) Beadle
About Polly (Sims) Beadle
Polly (Sims) Beadle serves as the Director of Customer Experience Operations at Mediafly, where she has worked since 2022, and as VP of Customer Success since 2019. With extensive experience in customer engagement and technology implementation, she has held various roles in the customer success field across multiple companies.
Work at Mediafly
Polly Beadle has held two significant roles at Mediafly. She has been the Vice President of Customer Success since 2019, working from Alton, England, United Kingdom. In this role, she focuses on enhancing customer satisfaction and ensuring successful engagement with the company's offerings. In 2022, she transitioned to the position of Director of CX Operations, where she continues to operate remotely. Her responsibilities include aiding existing clients in improving engagement and bridging the gap between marketing and sales.
Previous Experience in Customer Success
Polly Beadle has extensive experience in customer success prior to her tenure at Mediafly. She worked at iPresent, a Mediafly company, as Manager of Customer Success from 2012 to 2019 in Sunnyvale, California. Before that, she served as Customer Experience Manager at Vertical Leap from 2010 to 2012 in Portsmouth, United Kingdom. Additionally, she held the role of Account Manager at Mirago Plc from 2007 to 2010. Her career has been characterized by a focus on client engagement and satisfaction.
Education and Expertise
Polly Beadle studied at Weydon in Farnham, Surrey, from 1993 to 1997. Her educational background has contributed to her expertise in customer experience and operations. She has developed a passion for working with innovative individuals and disruptive technologies, which has been a consistent theme throughout her career. Her ability to work closely with enterprise brands and senior stakeholders has allowed her to deliver value and uncover successes in her roles.
Client Engagement and Technology Implementation
In her current roles, Polly Beadle is actively involved in assisting new customers with the implementation of advanced technology solutions. She focuses on ensuring that clients can effectively integrate these tools into their businesses. Her work includes collaborating with existing clients to enhance engagement strategies, demonstrating her commitment to bridging the gap between marketing and sales for improved outcomes.