Jessica Fernandez
About Jessica Fernandez
Jessica Fernandez serves as the Director of Customer Enablement at Medically Home, a position she has held since 2023. With a diverse background in healthcare and education, she has held various roles at Medically Home and Press Ganey, and is currently pursuing a Doctor of Nursing Practice at Chamberlain University.
Work at Medically Home
Jessica Fernandez has served as the Director of Customer Enablement at Medically Home since 2023. In this role, she focuses on enhancing customer engagement and support. Prior to her current position, she held various roles at Medically Home, including Training Operations & Accreditation Program Lead for five months in 2022 and Manager of Training Accreditation & Operations for six months from 2022 to 2023.
Education and Expertise
Jessica Fernandez is currently pursuing a Doctor of Nursing Practice with a focus on Healthcare Systems Leadership at Chamberlain University, a program she began in 2022. She holds a Master of Science in Nursing Informatics from Chamberlain University, completed between 2015 and 2020. Additionally, she earned a Bachelor of Science in Registered Nursing from Chamberlain University from 2009 to 2011 and an Associate of Science in Registered Nursing from Neosho County Community College from 2006 to 2008. She also studied Strategic Healthcare Leadership at Cornell University in 2018.
Background
Jessica Fernandez has a diverse professional background in healthcare and education. She has worked in various capacities, including as a Senior Advisor and Operations Manager at Press Ganey from 2015 to 2021, where she focused on client success and patient experience. Her earlier experience includes serving as the Director of Quality and Clinical Informatics at Allen County Hospital for one year and as a Solutions Designer at Cerner Corporation for four months.
Professional Experience
Throughout her career, Jessica has held multiple roles that emphasize training and quality in healthcare settings. At Press Ganey, she worked as a Patient Experience Advisor and later transitioned to an Operations Manager role. Her experience also includes teaching as an Adjunct Faculty Instructor at Neosho County Community College for three months in 2016. This blend of operational and educational roles has contributed to her expertise in healthcare systems.
Certifications and Skills
Jessica Fernandez has developed a strong skill set in healthcare leadership, training, and quality improvement. Her educational background in nursing and informatics complements her practical experience in various healthcare roles. She has a comprehensive understanding of customer enablement strategies and operational efficiencies within healthcare organizations.