Tom (Tj) Fabrizio
About Tom (Tj) Fabrizio
Tom (Tj) Fabrizio is a Technical Account Manager at MEDITECH, where he has worked since 2015. He supports 30 customer accounts with MEDITECH systems and has a background in customer service and technical support.
Current Role at MEDITECH
Tom Fabrizio serves as a Technical Account Manager at MEDITECH, a position he has held since 2015. In this role, he supports 30 customer accounts utilizing MEDITECH system versions 5.x and 6.x. He is responsible for running the roadmap process for new software platform implementations and coordinates the installation of hotfixes, patches, DTSs, and new hardware. Additionally, he travels to customer sites for system GO-LIVE events, ensuring successful transitions and implementations.
Previous Experience at Diebold
Before joining MEDITECH, Tom Fabrizio worked at Diebold as a Customer Service Engineer from 2002 to 2006. During his four years in Marlboro, MA, he developed skills in customer support and technical troubleshooting. His role involved addressing customer needs and ensuring the effective operation of Diebold's systems.
Background in Technology
Tom Fabrizio has a diverse background in technology, beginning his career at VA Linux Systems as a Computer Technician/Production Planner from 1998 to 2001. His experience in Fremont, CA, provided him with foundational skills in computer hardware and software management. He specializes in troubleshooting both software and hardware issues, which enhances his effectiveness in his current role.
Education and Qualifications
Tom Fabrizio graduated with Highest Honors from Northeastern University, earning a Bachelor's Degree in Information Technology with a GPA of 3.8 from 2009 to 2014. He also holds a High School Diploma from Peabody High School and a Certificate in Computer Electronics from Wentworth Institute of Technology, which he completed from 1992 to 1993. His educational background supports his technical expertise and ability to provide training in performance monitoring tools.
Professional Relationships and Collaborations
In his role at MEDITECH, Tom Fabrizio develops relationships with technical liaisons among various hardware and software partners. His collaborations include companies such as Dell, Engage, Cloud Wave, Lumenate, VMware, and Citrix. These partnerships are essential for ensuring the integration and performance of MEDITECH systems in customer environments.