Andrew Duke
About Andrew Duke
Andrew Duke serves as the Operations Quality Program Lead at Melio, where he has worked since 2022. He previously held positions at BetMGM and Payoneer, focusing on training and quality assurance in customer care.
Current Role at Melio Payments
Andrew Duke serves as the Operations Quality Program Lead at Melio, a position he has held since 2022. In this role, he focuses on enhancing operational quality and ensuring that processes align with organizational standards. His work contributes to the overall efficiency and effectiveness of Melio's operations in New York, New York.
Previous Experience at BetMGM
Before joining Melio, Andrew Duke worked at BetMGM as a Risk and Payments Training Specialist from 2021 to 2022. In this capacity, he was responsible for developing training programs related to risk management and payment processes, contributing to the training and development of staff within the organization.
Experience at Payoneer
Andrew Duke's tenure at Payoneer spanned from 2017 to 2022, where he held multiple roles, including Customer Care Instructional Designer, Trainer, and Quality Assurance Specialist. His responsibilities included designing training materials, delivering training sessions, and ensuring quality standards were met in customer service operations. This experience provided him with a comprehensive understanding of customer care and instructional design.
Educational Background in Economics
Andrew Duke studied at John Jay College of Criminal Justice, where he earned a Bachelor of Science in Economics from 2011 to 2015. This academic background provided him with foundational knowledge in economic principles, which he applies in his professional roles.