Brian Gage
About Brian Gage
Brian Gage serves as a Senior CX Associate at Melio, where he has worked since 2021, focusing on customer support and team training in Denver, Colorado. He has a background in marketing and customer experience, having held various roles in companies such as Evolve and Guayaki Sustainable Rainforest Products.
Work at Melio Payments
Brian Gage has been employed at Melio as a Senior Customer Experience Associate since 2021. In this role, he engages with customers through various channels, including telephone, email, and live chat, to provide support and resolve issues. He collaborates with internal teams to identify system bugs and areas for improvement based on customer feedback. Additionally, he conducts interviews to assess potential team members' fit for Melio and provides feedback to the Hiring Team. Gage also plays a key role in training new Customer Experience Associates, ensuring they are well-prepared for their responsibilities.
Previous Experience
Before joining Melio, Brian Gage worked as a Guest Experience Specialist at Evolve from 2020 to 2021. He also held various roles, including Marketing Intern at GoNOMAD.com in 2018 and University Ambassador for Guayaki Sustainable Rainforest Products, Inc. from 2017 to 2020. His experience includes coaching and event staffing at Central Rock Gym and serving as a Hospitality Associate at Chick-fil-A. Gage has also worked as a Finance Intern at Accupac and as a Collegiate Brand Ambassador for Eagles Nest Outfitters, Inc.
Education and Expertise
Brian Gage studied at the Isenberg School of Management at the University of Massachusetts Amherst, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing from 2016 to 2020. He also participated in a study abroad program at the University of Otago in 2019. His educational background provides him with a solid foundation in business and marketing principles, which he applies in his current role at Melio.
Skills and Responsibilities
In his role at Melio, Brian Gage has developed a comprehensive understanding of the company's product portfolio and adapts to its evolving features. He actively engages in live conversations with customers to provide support and resolve issues. Gage collaborates with internal teams to enhance customer experience based on feedback and plays a significant role in training new associates, contributing to the overall success of the customer experience team.