Chase Leaders
About Chase Leaders
Chase Leaders is a Customer Experience Operations Associate with a background in retail and account management. He has experience in data analysis and partner management, having worked with various organizations including Melio, Booking.com, and American Eagle Outfitters.
Work at Melio Payments
Chase Leaders has been employed at Melio as a Customer Experience Operations Associate since 2021. In this role, he manages a portfolio of over 250 partners across Pennsylvania, New York, and New Jersey. His responsibilities include proactive communication to address business needs and support organizational goals. He also contributes to the development of quarterly KPI dashboards, which enhance data-driven decision-making. Chase utilizes internal reporting tools such as Tableau, Insights, and DEXI to monitor portfolio and market performance.
Previous Experience in Customer Service
Prior to his current position at Melio, Chase Leaders worked in various customer service roles. He was an Account Manager at Booking.com from 2018 to 2021, where he focused on managing client relationships. Before that, he held retail sales associate positions at American Eagle Outfitters from 2009 to 2011 and at EXPRESS for a brief period in 2011. These experiences provided him with a strong foundation in customer interaction and sales strategies.
Education and Expertise
Chase Leaders studied at Ohio Wesleyan University, where he earned a Bachelor of Arts in International Business and Spanish from 2011 to 2015. He also attended Universidad Carlos III de Madrid, focusing on Business, Economics, and Culture for 11 months in 2014. His educational background equips him with a diverse understanding of global business practices and cultural dynamics.
Skills in Data Management
Chase Leaders has developed skills in data management and reporting throughout his career. He created and maintained a Strategic Product Dashboard using Google Data Studio, which assists colleagues across North America in achieving quarterly KPI targets. His ability to develop quarterly KPI dashboards has enhanced the organization's data-driven decision-making processes.