Erez Ravid
About Erez Ravid
Erez Ravid is a Senior Technical Support Engineer with a Bachelor of Arts in Information Technology. He has extensive experience in technical support roles across various companies, demonstrating strong analytical skills and a commitment to teamwork.
Work at Melio Payments
Erez Ravid currently serves as a Senior Technical Support Engineer at Melio, a role he has held since 2023. He operates in a hybrid work environment based in Tel Aviv-Yafo, Tel Aviv District, Israel. In this position, he utilizes his technical expertise to support customers and internal teams, demonstrating a commitment to meeting their needs.
Previous Experience in Technical Support
Before joining Melio, Erez Ravid worked as an Enterprise Support Specialist at Vimeo from 2019 to 2022. He also held the position of Technical Support Engineer at Sorbet from 2022 to 2023. His earlier roles include Technical Support Manager at Wochit from 2015 to 2016 and Senior Global Support Engineer at ControlUp from 2016 to 2019. These positions have contributed to his extensive experience in technical support.
Education and Expertise
Erez Ravid earned a Bachelor of Arts (B.A.) in Information Technology from The College of Management Academic Studies, completing his studies from 2004 to 2008. His educational background, combined with his professional experience, has equipped him with expertise in analyzing logs and working with cloud and network technologies.
Background in Quality Assurance
Erez Ravid has a background in quality assurance, having worked as a QA Engineer at Dolphin - MySupermarket from 2013 to 2014. He also served as a QA & Support Engineer at Wochit for five months in 2014. This experience has contributed to his comprehensive understanding of technical support and quality assurance processes.
Team Collaboration and Commitment
Erez Ravid is recognized for his ability to work effectively as part of a team. He is known for his capacity to see the big picture and his strong passion for learning. He is willing to work off hours to ensure that both customer and team needs are met, reflecting his dedication to his role.