Erika Truong
About Erika Truong
Erika Truong is a Customer Success Manager at Melio, where she has worked since 2022. She has a background in client coordination and account management, having previously held roles at Rose International and Zayo Group.
Work at Melio Payments
Erika Truong has been employed at Melio Payments as a Customer Success Manager since 2022. In her role, she coordinates interactions between clients and suppliers within her assigned market area. This position involves ensuring that clients receive the necessary support and resources to effectively utilize Melio's payment solutions.
Previous Experience in Customer Success
Before joining Melio, Erika worked at Rose International as a Talent Advisor from 2021 to 2022. In this role, she focused on advising clients on talent acquisition strategies and managing relationships with candidates. Prior to that, she served as an Account Executive at Zayo Group from 2019 to 2021, where she was responsible for managing client accounts and driving sales initiatives.
Education and Expertise
Erika Truong studied at the University of Colorado Denver from 2014 to 2018, completing a four-year degree. Her educational background provides her with a solid foundation in business principles, which she applies in her current role in customer success and previous positions in sales and talent advisory.
Skills in SaaS Technology
In her professional experience, Erika has managed the requisition process using SaaS technology specifically for Kaiser Permanente. This involves utilizing software solutions to streamline processes and improve efficiency in client interactions and service delivery.