Jada Miller
About Jada Miller
Jada Miller is a Learning & Development professional with a Master's degree in English and Communication from North Carolina Central University. She has extensive experience in Fintech leadership, focusing on customer experience enhancement and team support.
Work at Melio Payments
Jada Miller has been working at Melio Payments in the Learning & Development department since 2020. In her role, she focuses on enhancing the skills and knowledge of employees to improve overall performance and customer experience. Her responsibilities include developing training programs and collaborating with various stakeholders to ensure that the training aligns with company goals. Jada's work contributes to the growth and efficiency of the organization within the competitive Fintech landscape.
Education and Expertise
Jada Miller holds a Master's degree in English and Communication from North Carolina Central University, which she completed between 2018 and 2020. Prior to that, she earned a Bachelor's degree in Criminal Justice from the University of Pittsburgh at Greensburg, where she studied from 2006 to 2011. Her educational background provides her with a strong foundation in communication and analytical skills, which are essential for her roles in Learning & Development and Quality Management.
Background in Quality Management
Before joining Melio Payments, Jada Miller worked as a Quality Analyst at AvidXchange, Inc. from 2016 to 2018. In this role, she focused on ensuring the quality of services and products offered by the company. Additionally, she worked at SAP Ariba in Quality Management from 2012 to 2014. Her experience in quality assurance has equipped her with the skills necessary to develop effective training programs that enhance customer experience.
Current Role at PitchBook Data
In addition to her position at Melio Payments, Jada Miller has been serving as a Training Program Manager at PitchBook Data since 2022. In this role, she is responsible for designing and implementing training initiatives that support employee development. Her dual roles in Learning & Development at Melio and PitchBook Data demonstrate her commitment to fostering growth and learning within the Fintech industry.
Future Plans in Fintech
Jada Miller plans to apply her skills in Learning & Development to meet the needs of customer experience teams in growing Fintech firms in the New York metropolitan area. Her focus on enablement and development positions her to make significant contributions to organizations looking to enhance their customer service capabilities and overall operational efficiency.