Jordan Knott
About Jordan Knott
Jordan Knott is a Systems Manager in CX Operations at Melio, with over eight years of experience in customer experience roles. He has previously held positions at companies such as Rocketrip, Lattice, and Public.com, where he developed award-winning customer support teams and focused on process optimization.
Current Role at Melio Payments
Jordan Knott serves as the Systems Manager for CX Operations at Melio, a position he has held since 2024. In this role, he focuses on enhancing customer experience through effective systems management. His responsibilities include optimizing processes to support business scalability within the organization. He operates in the New York City Metropolitan Area, contributing to the company's commitment to improving customer interactions.
Previous Experience in Customer Support
Jordan Knott has extensive experience in customer support roles across various organizations. He worked at Rocketrip in multiple capacities, including Customer Support Associate, Quality Assurance Lead, and Customer Support Manager from 2017 to 2020. He also held the position of CX Lead at Public.com from 2020 to 2021 and served as Manager of Customer Care at Lattice from 2021 to 2023. His roles have consistently involved leading customer support teams and implementing quality assurance programs.
Education and Academic Background
Jordan Knott studied at the University of North Carolina at Chapel Hill, where he earned a Bachelor of Arts (B.A.) in Global Studies with a minor in Arabic from 2012 to 2015. Prior to that, he attended Cary Academy from 2008 to 2012. His educational background has provided him with a strong foundation for his career in customer experience and operations.
Expertise in Customer Experience
With over 8 years of experience in the customer experience (CX) sector, Jordan Knott specializes in driving process optimization and building effective quality assurance programs. His work has focused on leading and growing award-winning customer support teams, demonstrating his capability in enhancing customer satisfaction and operational efficiency.
Career Progression and Roles
Jordan Knott's career has seen a steady progression through various customer support and operations roles. He began his career at Ubisoft in 2017, followed by positions at Rocketrip, Public.com, and Lattice. Most recently, he worked at CX Collective as a CX Operations and Zendesk Admin from 2023 to 2024. His diverse experiences have equipped him with a comprehensive understanding of customer care and operational management.