Mackenzie Brinckerhoff
About Mackenzie Brinckerhoff
Mackenzie Brinckerhoff is a Payment Operations Associate currently employed at Melio in Denver, Colorado. She has a diverse background in patient advocacy and customer support, with previous roles at Research Catalyst LLC, Rippling, DaVita Inc., Wix.com, and Family Tree.
Work at Melio Payments
Mackenzie Brinckerhoff has been employed at Melio Payments since 2022, serving as a Payment Operations Associate. In this role, she is responsible for managing payment processes and ensuring efficient operations within the payment system. Her position is based in Denver, Colorado, where she contributes to the company's mission of simplifying payment solutions for small businesses.
Previous Experience in Payment Operations
Prior to her current role at Melio Payments, Mackenzie Brinckerhoff worked at Rippling as a Support Specialist - Insurance from 2021 to 2022. In this position, she provided support related to insurance inquiries and operations. Additionally, she has experience as a Patient Advocate at Research Catalyst LLC from 2019 to 2020 and at DaVita Inc. from 2015 to 2019, where she assisted patients in navigating healthcare services.
Education and Expertise
Mackenzie Brinckerhoff holds two Bachelor's degrees from the University of Colorado Boulder. She studied Psychology and Sociology, completing her studies from 2010 to 2014. This educational background provides her with a strong understanding of human behavior and social systems, which is beneficial in her roles in patient advocacy and payment operations.
Background in Customer Support
Mackenzie Brinckerhoff has a background in customer support, having worked as a Customer Care Expert at Wix.com from 2020 to 2021. In this role, she addressed customer inquiries and provided assistance to enhance user experience. Her experience in customer service complements her work in payment operations, where client satisfaction is essential.
Advocacy Experience
Mackenzie Brinckerhoff has a notable history in advocacy roles. She served as a Family Advocate at Family Tree for six months in 2013, where she supported families in need. Her experience as a Patient Advocate at both Research Catalyst LLC and DaVita Inc. further highlights her commitment to assisting individuals in navigating complex systems.