Matthew Haney
About Matthew Haney
Matthew Haney is a Zendesk CRM Administrator currently working at Melio. He has extensive experience in technical operations and customer service, having held various roles at companies such as Fluent, Inc., Apple, and Norwegian.
Current Role at Melio Payments
Matthew Haney serves as a Zendesk CRM Administrator at Melio, where he has been employed since 2023. In this role, he manages a multi-brand Zendesk instance that accommodates over 270 agent seats. His responsibilities include creating macros, triggers, automations, and dynamic content to enhance customer support efficiency. Additionally, he handles reconciliation and accrual processes for rewards products, ensuring accurate financial tracking.
Previous Experience at Fluent, Inc.
Matthew Haney worked at Fluent, Inc. in various roles, including Senior Fulfillment Operations Representative and Team Lead for Technical Operations. His tenure at Fluent lasted from 2021 to 2023. During this time, he automated the claims fulfillment process, significantly reducing annual claims from $20 million to between $10 million and $12 million by developing JSON templates in Excel for efficient API calls through Postman. He also served as a Customer Service Claims Representative.
Technical Expertise at Apple
Matthew Haney held multiple positions at Apple, including Technical Specialist and Technical Expert, from 2017 to 2020. His roles involved providing technical support and expertise to customers, enhancing their experience with Apple products. He contributed to the team by leveraging his technical skills to resolve customer inquiries and issues effectively.
Background in the Hospitality Industry
Prior to his technical roles, Matthew Haney worked in the hospitality sector as Cabin Chief and Cabin Crew for Norwegian from 2015 to 2016. His experience in this field provided him with strong customer service skills and the ability to manage team operations in a fast-paced environment.
Education and Academic Background
Matthew Haney attended LaGrange College from 2007 to 2010, where he studied Music. This educational background has contributed to his diverse skill set and ability to engage with various audiences in his professional career.