Robert Randolph Jackson
About Robert Randolph Jackson
Robert Randolph Jackson is a Customer Experience Manager at Melio, where he has worked since 2021. He holds an MBA from Monroe College and a BA in Accounting from City University of New York-Herbert H. Lehman College, with previous experience in customer service roles at various companies including Chase and HSBC.
Current Role at Melio Payments
Robert Randolph Jackson serves as the Customer Experience Manager at Melio, a position he has held since 2021. In this role, he is responsible for enhancing customer interactions and ensuring satisfaction with Melio's services. His experience in customer service positions him to effectively address customer needs and improve overall service delivery.
Previous Experience in Customer Service
Prior to his role at Melio, Jackson accumulated extensive experience in customer service. He worked at HSBC as a Senior Customer Service Representative from 2015 to 2020, where he focused on resolving customer inquiries and providing support. Earlier, he served as a Bank Teller at Chase for one year in the Bronx, New York, and as a Cashier at Bath & Body Works for nine months in the Greater New York City Area.
Educational Background
Jackson holds a Master of Business Administration (MBA) from Monroe College, where he studied Business Administration and Management from 2019 to 2021. He also earned a Bachelor of Arts in Accounting from the City University of New York-Herbert H. Lehman College. His educational background equips him with a solid foundation in business principles and financial management.
Early Career Experience
Jackson's early career includes a role as a Residential Aide at Acacia Network from 2014 to 2015, where he provided support in a residential setting. This position contributed to his understanding of customer needs and service delivery in diverse environments. His varied experiences have shaped his approach to customer experience management.