Sydney Carter
About Sydney Carter
Sydney Carter is a Senior Partner Success Manager at Melio, with a background in customer success and account management. She has previously held roles at Thriver and Melio, and holds a Bachelor of Science in Marketing from Syracuse University.
Current Role at Melio Payments
Sydney Carter serves as the Senior Partner Success Manager at Melio, a position she has held since 2023. In this role, she focuses on enhancing partner relationships and ensuring successful outcomes for clients. Her responsibilities include managing partner success initiatives and collaborating with cross-functional teams to drive customer satisfaction.
Previous Experience at Melio
Before her current role, Sydney worked at Melio as a Customer Success Manager from 2021 to 2022. She then transitioned to the role of Partnerships Customer Success Manager, where she worked from 2022 to 2023. In these positions, she contributed to customer engagement strategies and supported the growth of partner relationships.
Experience at Thriver
Sydney held multiple roles at Thriver, starting as an Account Coordinator from 2018 to 2019, followed by an Account Manager for six months in 2019, and then as a Senior Customer Success Manager from 2019 to 2021. Her work involved managing client accounts and ensuring customer satisfaction in the New York City Metropolitan Area.
Educational Background
Sydney studied at Syracuse University, where she earned a Bachelor of Science (BS) in Marketing/Marketing Management from the Martin J. Whitman School of Management between 2010 and 2014. Additionally, she pursued a minor in Public Communications at the S.I. Newhouse School of Public Communications during the same period.
Internship Experience
Sydney gained early professional experience through various internships. She interned at Abigail Kirsch in 2011 for three months and again in 2012 for two months. She also worked as a Business Development Intern at ION Marketing for two months in 2014. These roles provided her with foundational skills in customer service and business development.