Sonja Perfetto
About Sonja Perfetto
Sonja Perfetto is a Claim Team Manager at MEMIC, with over 30 years of experience in the claims industry, particularly in workers' compensation and long-term disability. She has held various roles at Acadia Insurance, Unum, and Liberty Mutual Insurance, and is skilled in staff development and compliance management.
Current Role at MEMIC
Sonja Perfetto serves as the Claim Team Manager at MEMIC, a position she has held since 2019. In this role, she manages a team of six workers' compensation staff in Portland, Maine. Her responsibilities include developing and managing staff skill sets to ensure alignment with productive and effective tasks. Perfetto also evaluates the unit’s capabilities and implements training programs aimed at enhancing the proficiency and effectiveness of her team.
Previous Experience at Acadia Insurance
Perfetto has extensive experience at Acadia Insurance, a Berkley Company, where she held multiple roles from 1999 to 2019. She started as a Senior Workers' Compensation Claim Representative and progressed to positions including Workers' Compensation Claim Director and Claim Manager. During her tenure, she focused on developing personnel, managing compliance standards, and proactively solving problems related to claims.
Experience at Unum
Before her time at Acadia Insurance, Sonja Perfetto worked at Unum from 2001 to 2005. She held the positions of Senior LTD Claim Specialist and Appeals Specialist. In these roles, she specialized in long-term disability claims and appeals, contributing to her overall expertise in the claims industry.
Educational Background
Sonja Perfetto studied at the University of Maine, Orono, from 1982 to 1986. Her education provided a foundation for her extensive career in the claims industry, which spans over 30 years, focusing on workers' compensation and long-term disability.
Technical Skills and Compliance Management
Perfetto possesses proficiency in Microsoft Office, Excel, and various claims systems, which supports her role in managing compliance standards within the industry, state, and company. She measures, monitors, and reports on personnel development plans, ensuring that her team meets quality review audit evaluation goals.