James Pray
About James Pray
James Pray serves as the Help Desk Manager at Meridian Bank PA, where he enhances the bank's security systems and oversees IT support. He holds a Bachelor of Science in Energy, Business, and Finance from Penn State University and has extensive experience in IT infrastructure and support roles.
Work at Meridian Bank
James Pray has served as Help Desk Manager at Meridian Bank PA since 2019. In this role, he provides Level 1 and Level 2 support, acting as an escalation point for managed services support technicians. He is involved in the implementation and administration of automated security systems, which enhances the bank's security posture. Additionally, he participates in after-hours upgrades and troubleshooting to ensure system uptime. His responsibilities include creating and maintaining comprehensive documentation related to end user devices and network topology, as well as supervising and training assigned employees.
Education and Expertise
James Pray holds a Bachelor of Science (BS) degree in Energy, Business, and Finance from Penn State University, which he completed from 2005 to 2009. He also earned an Associate's degree in Network Engineering from Delaware County Community College, studying from 2016 to 2018. His educational background provides a solid foundation for his expertise in IT infrastructure design and maintenance, particularly in banking environments.
Background
Before joining Meridian Bank, James Pray worked as an IT Support Specialist at Agora Cyber Charter School from 2018 to 2019. His earlier experience includes a lengthy tenure at Giant Food, where he held positions as a Deli Associate and Carryout Associate from 2009 to 2020. This diverse background in both IT and customer service has contributed to his skill set in managing help desk operations.
Professional Development and Training
In his current role, James Pray directly supervises and trains assigned employees, contributing to their professional development. His commitment to enhancing team capabilities is evident in his hands-on approach to training and support. He emphasizes the importance of comprehensive documentation and effective troubleshooting practices to maintain high standards of service.