Meru
Meru, based in San Francisco, offers a B2B platform enhancing e-visit efficiency and revenue for healthcare providers by integrating advanced messaging and productivity tools with major EHR systems.
Company Overview
Meru, based in San Francisco, CA, operates within the B2B sector, specifically focusing on engineering, product, and design. The company is a part of the Y-Combinator W23 batch and has a small team of four members. Meru offers a platform that aims to improve healthcare services through patient messaging, which is designed to increase e-visit revenues, decrease physician burnout, and enhance patient satisfaction.
Services Provided
Meru provides a comprehensive platform for patient messaging that includes features such as asynchronous revenue generation, physician productivity tools, and automatic billing documentation. The platform integrates directly with major Electronic Health Record (EHR) systems, including Cerner, eClinicalWorks, Epic, athenahealth, and AdvancedMD. Additional services include a HIPAA compliant SMS feature for patient communication, patient-facing out-of-pocket cost estimates, shared inboxes, sorting by type and urgency, suggested responses, and message summaries.
Impact on Healthcare
Meru claims to significantly enhance healthcare operations by increasing booked and billed e-visits by 4x, reducing the time physicians spend messaging patients by 40%, and estimating an annual revenue increase per physician of $12,000. These improvements are aimed at addressing physician burnout and improving overall patient satisfaction.
Pricing Model
Meru operates on a pricing model that charges $199 per month per user, plus 10% of all billed messages. The company offers a 60-day money-back guarantee to ensure customer satisfaction. This pricing structure aligns with the value provided through increased physician productivity and improved patient engagement.
Regional Availability and Support
Meru's services are available across the United States of America and America/Canada regions. The company ensures a stress-free onboarding process with support readily available on-call to assist with integration and operation of their platform.