Zhanna Williams
About Zhanna Williams
Zhanna Williams is a flight attendant at Mesa Airlines, Inc., with a background in media studies and communication. She has diverse experience in customer service and media production, enhancing her skills in effective communication and adaptability.
Work at Mesa Airlines
Zhanna Williams has been employed at Mesa Airlines, Inc. as a Flight Attendant since 2018. Her role involves ensuring passenger safety and comfort during flights. Based in Phoenix, Arizona, she has accumulated six years of experience in this position. Williams utilizes her customer service skills and media background to effectively manage various situations that arise during flights.
Education and Expertise
Zhanna Williams studied at Westfield State University from 2010 to 2014, where she earned a Bachelor's degree in Media Studies and Communication. This educational background has equipped her with strong communication skills, which are essential in her current role as a flight attendant. Her studies focused on media production, enhancing her ability to engage with diverse audiences.
Background in Customer Service
Williams has a diverse background in customer service, having worked in various roles prior to her current position. She served as a Front Desk Agent at Holiday Inn Express in Walnut Creek, California, from 2017 to 2018. This experience, along with her previous roles, has contributed to her ability to handle customer inquiries and provide assistance effectively.
Previous Work Experience
Before joining Mesa Airlines, Zhanna Williams held several positions that contributed to her professional development. She worked as a Writing Assistant at Kyungpook National University for seven months in 2014, and as an Associate Producer at WPRI Media from 2015 to 2016. Additionally, she served as an Engineering Clerk at Unicom Engineering for three months in 2014, and as a Residential Assistant at Westfield State University from 2012 to 2013.
Skills in Communication and Media
Zhanna Williams possesses skills in communication and media, stemming from her academic background and professional experiences. Her studies in Communication and Culture/Media Studies have provided her with a solid foundation for effective communication. Her work as an Associate Producer and Writing Assistant has further honed her abilities in media production and cross-cultural communication.