Chancellor Smith
About Chancellor Smith
Chancellor Smith is a Customer Success Manager with extensive experience in client relationship management and business development. He has worked at MessageGears since 2023 and previously held roles at Twilio Inc., iHeartMedia, and Accenture, among others.
Current Role at MessageGears
Chancellor Smith serves as a Customer Success Manager at MessageGears, a position he has held since 2023. He operates within a hybrid work model in the Atlanta Metropolitan Area. In this role, he focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with the company's products and services.
Previous Experience at Twilio Inc.
Prior to joining MessageGears, Chancellor Smith worked at Twilio Inc. for a total of four years. He began as a Business Development Representative from 2019 to 2020 in the Greater Atlanta Area. He then transitioned to the role of Customer Success Manager, where he worked from 2020 to 2023 in the New York City Metropolitan Area, managing client relationships and driving product adoption.
Background in Promotions and Marketing
Chancellor Smith has a background in promotions and marketing, having worked at iHeartMedia as a Promotions Supervisor from 2014 to 2015 in the San Francisco Bay Area. He also held positions as a Promotions Intern at Clear Channel Communications in 2014 and as a Digital Marketing Intern at Eventbee in 2013, both in San Francisco.
Education and Qualifications
Chancellor Smith holds a Bachelor’s Degree in Communication and Media Studies from California State University - East Bay. He also earned a Postgraduate Diploma in Brand Management from London Metropolitan University. His educational background supports his expertise in customer success and business development.
Skills and Specializations
Chancellor Smith specializes in risk mitigation within client relationship management and business development. He develops unique visions for cloud application utilization to enhance ROI for service organizations. Additionally, he collaborates with cross-functional teams to align client visions with product-related goals and utilizes program management discipline to identify creative solutions for customer challenges.