Hendrik Leal
About Hendrik Leal
Hendrik Leal is a Technical Support Expert with over seven years of experience in customer service. He has held various roles, including Student Success Manager at Platzi and International Customer Service Representative at Sitel, and currently works at MetaMap.
Work at MetaMap
Hendrik Leal has been employed at MetaMap as a Technical Support Expert since 2022. In this role, he leverages his extensive experience in customer service to provide technical assistance and support to clients. His responsibilities include troubleshooting issues, ensuring customer satisfaction, and enhancing the overall user experience. His position at MetaMap allows him to apply his skills in a dynamic environment, contributing to the company's commitment to high-quality customer service.
Previous Experience at Platzi
Prior to his current role, Hendrik Leal worked at Platzi in two capacities. He served as a Student Success Manager for seven months in 2021, where he focused on supporting students in their learning journeys. Additionally, he held the position of Student Success Advocate for the same duration. His time at Platzi was marked by his commitment to enhancing student engagement and ensuring that learners received the necessary support to succeed.
Customer Service Background
Hendrik Leal has over seven years of experience in customer service and experience environments. He worked at Sitel as an International Customer Service Representative from 2017 to 2021, where he honed his skills in providing high-level customer care. His background in customer service is characterized by a focus on process improvement and team management, which has been essential in his various roles within the industry.
Education and Expertise
Hendrik Leal studied Diseño gráfico at Universidad Nacional Experimental Politécnica 'Antonio José de Sucre' from 2012 to 2015. He also completed his Bachillerato in Ciencias at Unidad Educativa Colegio la Floresta from 2003 to 2008. Additionally, he studied Idiomas at Alpha Learning English Center Barquisimeto from 2014 to 2016. His educational background supports his expertise in developing solutions in fast-paced environments and enhances his capabilities in customer success roles.