Juan Estrada Gómez, MBA
About Juan Estrada Gómez, MBA
Juan Estrada Gómez is an Enterprise Customer Success Account Manager at MetaMap, with extensive experience in account management and marketing across various industries. He has a strong educational background, holding an MBA from MIP Politecnico di Milano and a Bachelor's degree in Industrial Engineering from Pontificia Universidad Javeriana.
Work at MetaMap
Juan Estrada Gómez currently serves as the Enterprise Customer Success Account Manager at MetaMap, a position he has held since 2021. In this role, he focuses on managing strategic accounts and ensuring customer satisfaction on a global scale. He has successfully managed a portfolio of strategic accounts with an annual recurring revenue (ARR) exceeding USD$ 5 million. His efforts contributed to renewing 50% of the global MetaMap Book of Business in 2021, generating USD$ 4.3 million in revenue. Additionally, he facilitated compliance with local and global Anti-Money Laundering (AML) regulations for a large online betting group during the 2022 World Cup.
Previous Experience at Oracle
Juan Estrada Gómez has extensive experience at Oracle, where he held multiple roles from 2015 to 2021. He worked as a Senior Account Executive for Mexico, an Enterprise Account Manager for Central America & Peru, and an Account Manager for the Caribbean - Large Accounts. His tenure included a role as a PaaS Business Development Consultant and a Senior Account Executive in Chile. Throughout his time at Oracle, he achieved significant performance metrics, including a Net Revenue Retention Quota Attainment of 185% in 2021 and 187% in 2022.
Education and Expertise
Juan Estrada Gómez earned his Bachelor's degree in Industrial Engineering from Pontificia Universidad Javeriana, where he studied from 2005 to 2009. He furthered his education by obtaining a Master of Business Administration (MBA) in Finance and Financial Management Services from MIP Politecnico di Milano in 2013. His educational background provides him with a solid foundation in engineering principles and financial management, which he applies in his current role and previous positions.
Career at Frost & Sullivan
Juan Estrada Gómez worked at Frost & Sullivan in various capacities from 2010 to 2012 and again in 2010. He started as a Smart Cards Marketing Analyst and later served as a Territory Account Executive for LATAM. His work involved analyzing market trends and developing strategies for smart card technologies across the Latin American and EMEA regions. His contributions during this period helped enhance the company's market presence in these regions.
Achievements in Customer Success
In his current role and previous positions, Juan Estrada Gómez has demonstrated a strong ability to optimize customer processes and drive revenue growth. He achieved a 40% faster customer verification rate for a leading casino brand in Chile and led initiatives that resulted in a 36% decrease in customer acquisition costs for a major payments wallet in Central and South America. He has also conducted training that led to a 25% increase in the sales pipeline, showcasing his commitment to enhancing customer success and operational efficiency.